Returns & Exchanges

At Bernal Cutlery, we stand by the quality of our professional-grade tools and offer a 30-day window for returns on unused items in their original packaging. We aim to ensure every chef and home cook is perfectly matched with the right blade for their culinary journey.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or visit our San Francisco showroom with your order number and receipt to begin the return or exchange process.

• 2.
  Prepare the Item

  Ensure the cutlery or kitchenware is unused, unsharpened, and secured in its original box with all protective blade guards and documentation included.

• 3.
  Ship or Drop Off

  Affix the provided shipping label to your package or bring the item directly to our storefront for a physical inspection by our knife specialists.

• 4.
  Quality Inspection & Refund

  Once our experts verify the condition of the tool, we will issue a refund to your original payment method or provide store credit for your next upgrade.