Frequently Asked Questions
Expert advice on professional cutlery, maintenance, and your orders.
How should I maintain my high-carbon steel knives?
High-carbon steel requires immediate cleaning and drying after use to prevent rust. We recommend applying a food-safe mineral oil to the blade during storage and avoiding acidic foods for extended periods.
Do you offer professional sharpening services?
Yes, we provide expert hand-sharpening services using traditional whetstones. You can visit our store in person or use our mail-in sharpening service for both Japanese and Western-style blades.
What is your return policy on kitchen tools?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, used cutlery cannot be returned unless there is a manufacturer defect.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Can I put my knives in the dishwasher?
No, we strongly advise against putting any high-quality cutlery in the dishwasher. The high heat, harsh detergents, and movement can damage the edge, handle materials, and cause oxidation.
Do you ship internationally?
Yes, Bernal Cutlery ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.